Shipping Policy

Last Updated: October 27, 2026

At RISVATO, we aim to provide a clear and convenient shipping experience. This Shipping Policy explains how orders for our kitchen essentials, tableware, kitchen textiles, and practical home accessories are processed, shipped, tracked, and handled when delivery problems occur.

This policy should be read together with our Return & Refund Policy and Terms of Service.

1. Order Processing Time

Our standard order processing time is 1–3 business days after your order has been placed and payment has been confirmed.

Processing includes order verification, product preparation, and fulfillment arrangements. Business days exclude weekends and applicable public holidays.

Processing may take longer during promotional periods, public holidays, periods of high order volume, or when additional order verification is necessary.

When your order has been dispatched, shipping confirmation and tracking information will be provided when available.

2. Shipping and Estimated Delivery Time

Our standard estimated delivery timeline is:

• Order processing: 1–3 business days.

• Shipping transit: 12–15 business days after dispatch.

• Estimated total delivery time: 13–18 business days, including processing and transit.

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier operations, customs clearance, public holidays, weather conditions, peak-season demand, and other circumstances beyond our reasonable control.

3. Shipping Destinations and Shipping Fees

Available shipping destinations and delivery methods depend on your shipping address, the items ordered, and the services available for your order.

Available shipping methods and applicable shipping fees will be displayed at checkout before you complete your purchase.

Please review the shipping method, estimated delivery information, and total charges shown at checkout before placing your order.

Customs duties, import taxes, or other destination-specific charges may apply where permitted by law. Any such charges will be handled in accordance with applicable requirements and the information provided for your order.

4. Shipment Confirmation and Tracking

When tracking information is available, we will provide it after your order has been dispatched.

You can use the tracking details in your shipping confirmation to check your shipment status through the relevant carrier or tracking service.

Tracking updates may take some time to appear after dispatch. Temporary gaps in tracking information do not necessarily mean that a shipment has stopped moving.

If you have not received tracking information within a reasonable period after dispatch, please contact us at service@risvato.com with your order number.

5. Shipping Delays, Lost Orders, and Undelivered Shipments

Delivery delays may occur because of customs inspections, carrier backlogs, severe weather, public holidays, incomplete address information, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery window of 13–18 business days, please contact service@risvato.com with your order number and any available tracking information.

We will review the shipment status and advise you on the appropriate next steps.

If a shipment is confirmed lost or cannot be delivered, we will assess the circumstances and provide an appropriate resolution in accordance with the applicable shipping arrangements and consumer protection laws. Depending on the circumstances, this may include reshipment, replacement, or refund where appropriate.

Nothing in this policy limits any mandatory delivery rights or remedies available under applicable law.

6. Incorrect or Incomplete Shipping Addresses

Please ensure that your shipping address and contact information are accurate and complete when placing your order.

If you notice an address error, contact us as soon as possible. We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once fulfillment has begun or the order has been handed to the carrier.

Additional delivery charges, delays, or return-to-sender issues may arise from incorrect or incomplete address information, subject to the circumstances and applicable law.

7. Damaged, Defective, Incorrect, or Misdescribed Items

Please inspect your order after delivery.

If an item arrives damaged, defective, incorrect, or materially different from its description, contact service@risvato.com as soon as reasonably possible.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the affected item and packaging, where relevant.

We will generally review a complete claim and respond within 3 business days after receiving the information reasonably needed to assess it. If additional information is required, we will explain what is needed.

Depending on the circumstances, product availability, and applicable law, an appropriate resolution may include:

Replacement or Reshipment

We may arrange to send a replacement item or reship the affected product where appropriate.

Exchange

We may offer an exchange for a suitable alternative where available and appropriate.

Full or Partial Refund

We may issue a full or partial refund where appropriate based on the circumstances and applicable legal requirements.

For confirmed damaged, defective, incorrect, or misdescribed items attributable to RISVATO or our fulfillment process, RISVATO will cover reasonable return shipping costs when a return is required.

We will generally provide a prepaid return shipping label. If a prepaid label is unavailable, we will confirm an appropriate shipping method and reimbursement arrangement before you pay to return the item.

If applicable law requires a particular remedy, that requirement will take precedence.

8. Returns and Return Shipping Costs

RISVATO accepts eligible return requests submitted within 30 days of receiving your order, subject to our Return & Refund Policy and applicable law.

To request a return, email service@risvato.com within the 30-day period. Include your order number, the item you wish to return, and the reason for your request.

For eligible change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise stated, agreed by us, or required by applicable law.

For damaged, defective, incorrect, or misdescribed items attributable to RISVATO or our fulfillment process, we will cover reasonable return shipping costs when a return is required, in accordance with our Return & Refund Policy.

Please contact us and obtain return instructions before sending any item back. We will provide the appropriate return address and confirm who is responsible for the return shipping costs after reviewing your request.

Returned items should generally be unused, in their original condition, and accompanied by their original packaging and accessories where applicable. Certain items may be excluded from change-of-mind returns where a lawful exception applies. Mandatory consumer rights remain unaffected.

9. Refund Processing and Timing

Refund requests are handled in accordance with our Return & Refund Policy.

Our standard processing timeframes are:

• Return request review: We will generally review a complete return request and respond within 3 business days after receiving the information reasonably needed to assess it.

• Returned item inspection: When a return is required, we will generally complete the inspection and notify you of the outcome within 3 business days after receiving the returned item.

• Refund when no return is required: We will generally notify you of our decision within 3 business days after receiving the complete information reasonably needed to assess the request.

• Approved refund: We will generally initiate an approved refund to the original payment method within 5 business days after the return inspection is completed and the refund is approved. If no return is required, we will generally initiate the refund within 5 business days after approval.

• Approved cancellation refund: For an accepted order cancellation, we will generally initiate the applicable refund within 5 business days after cancellation and refund approval.

These timeframes refer to RISVATO's own processing time. Your payment provider, card issuer, or financial institution may require additional time for the funds to appear in your account.

Any shorter refund deadline or other requirement imposed by applicable law will take precedence.

For complete details, please review our Return & Refund Policy.

10. Order Cancellations

If you wish to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before processing or dispatch, but cancellation cannot be guaranteed once fulfillment has begun or the order has shipped.

If a cancellation is accepted after payment has been collected, an applicable refund will generally be initiated within 5 business days after cancellation and refund approval, unless a shorter period is required by applicable law.

If your order has already shipped, the return procedure may apply, without limiting any statutory cancellation or withdrawal rights available to you.

11. Contact Information

If you have questions about shipping, delivery estimates, tracking, damaged items, returns, or refunds, please contact our customer service team.

Website Operator:
Guangzhou Guijiqi Construction Co., Ltd.

Business License Entity:
Guangzhou Guijiqi Construction Co., Ltd.

Registered Address:
Room 301, No. 96 Hesheng Road,
Wanqingsha Town, Nansha District,
Guangzhou, Guangdong, China

Customer Service Email:
service@risvato.com

Customer Service Telephone:
+1 7122158176

For order-related inquiries, please include your order number so we can assist you more efficiently.

Thank you for shopping with RISVATO. We appreciate your business and aim to provide clear shipping information and fair, transparent support.